Support Policy

We provide idolLiveAudio support through website tickets and email.

1. Support scope

• Installation, sign-in, accounts, and licensing.
• Downloads, updates, crash reports, and software issues.
• Basic configuration for audio routing, Voicemeeter, and common workflows.
• Payments, orders, and license activation.

2. Outside support scope

We do not guarantee in-depth third-party plugin training, hardware repair, operating system administration, custom work outside the product, or support for unauthorized modified versions.

3. Helpful information

When requesting support, include your account email, app version, Windows version, audio device, screenshots, reproduction steps, and order/license ID if available.

4. Response times

We try to respond within a reasonable time on business days. Payment, license, and serious crash issues are prioritized over general questions.

5. Contact

Use the Support page or email [email protected].