Refunds Policy

This Policy applies to licenses, software plans, presets, digital content, and related services offered through idolliveaudio.com.

1. Free downloads and trials

If the product is provided as a free download or trial, no purchase is made and no refund is applicable.

2. When refunds may be approved

• You were charged incorrectly or more than once.
• You paid but the license was not delivered or activated due to an issue on our side.
• A serious technical issue prevents normal use and we cannot reasonably resolve it.
• A refund is required by applicable consumer protection law.

3. When refunds may be declined

• The license has been activated and the software works as described.
• The request is based on a change of mind after substantial use.
• The issue is caused by unsupported hardware, drivers, plugins, operating systems, or third-party services.
• The account violates our Terms, shows fraud, refund abuse, or invalid payment disputes.

4. Request window

Unless required otherwise by law, refund requests should be submitted within 14 days of purchase.

5. How to request a refund

Email [email protected] with your account email, order ID, purchase date, product, and reason. We usually respond within 5 business days.

6. Processing time

After approval, the final posting time depends on your bank, wallet, PayPal, or payment provider.