Privacy Policy

This Privacy Policy explains how iLA Soft Co., Ltd. ("we", "us", or "our") collects, uses, stores, and protects information when you use idolLiveAudio, our websites, account services, download services, license services, Preset Store, Producer Portal, and related online features.

1. Information we collect

We may collect the following types of information:

• Account information: name, email address, password hash, account status, email confirmation status, and security-related metadata.
• License and device information: license status, activated devices, device identifiers generated by the app, app version, operating system version, activation time, heartbeat status, and plan information.
• Technical information: IP address, browser type, operating system, crash logs, diagnostic events, security logs, and server logs.
• Usage information: product features used, download events, update checks, Preset Store activity, Producer Portal activity, and basic analytics used to improve reliability and user experience.
• Support information: messages, attachments, screenshots, device details, and other information you choose to send when requesting support.
• Payment information: if paid products are offered, payments may be processed by third-party payment providers. We do not intentionally store full card numbers on our own servers.

2. How we use information

We use information to provide accounts, downloads, licensing, activation, and product updates; operate idolLiveAudio, Preset Store, Producer Portal, and related services; detect abuse, fraud, spam, unauthorized access, and security incidents; respond to support requests; improve product stability and user experience; send service messages; and comply with legal, tax, accounting, and regulatory obligations.

3. Legal bases

Where applicable, we process personal information based on one or more legal bases, including performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection against fraud or security threats.

4. Cookies and similar technologies

Our websites may use cookies, local storage, session storage, and similar technologies to keep you signed in, remember preferences, secure sessions, measure traffic, and improve the service. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

5. Sharing information

We do not sell personal information. We may share information with service providers that help us operate hosting, email delivery, analytics, payment processing, security, and customer support; payment providers and app distribution partners; law enforcement, regulators, courts, or government authorities when required by law; and successors or affiliates in connection with a merger, acquisition, restructuring, or transfer of business assets.

6. International processing

Our services may be operated using servers, service providers, or infrastructure located in different countries. By using the services, you understand that information may be processed outside your country of residence, subject to appropriate safeguards where required by law.

7. Data retention

We keep information only as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining security, resolving disputes, enforcing agreements, and complying with legal obligations. Some logs and backups may be retained for a limited period before deletion or anonymization.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To request assistance, contact us at [email protected]. We may need to verify your identity before processing certain requests.

9. Security

We use reasonable technical and organizational measures to protect information, including access controls, encryption where appropriate, logging, and security monitoring. No online service is completely secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed to children under the age required by applicable law. If you believe a child has provided personal information to us without proper consent, contact us so we can review and take appropriate action.

11. Third-party services

idolLiveAudio may integrate with third-party services, websites, plugins, payment providers, or live streaming platforms. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and may provide additional notice where appropriate.

13. Contact

For privacy questions or requests, contact iLA Soft Co., Ltd. at [email protected].